Refund policy

If you have an issue with your order from Taloreni — whether it is the wrong item, a lost package, a damaged product, a change of mind, or a request to swap size or colour — please contact us at dean@taloreni.shop. We will review your case and guide you through the appropriate next steps.

Before You Contact Us

To help us resolve your issue as quickly as possible, please include the following in your message:

Your order number
A clear description of the problem
Photos of the item and packaging (for wrong, damaged, or defective goods)
The outcome you are hoping for (refund, replacement, or exchange)

Wrong Item Received

If you received an item that does not match your order, contact us with your order number and a photo of what arrived. We will confirm the discrepancy and arrange the correct resolution. Do not discard the original packaging or the incorrect item until we have reviewed your case.

Changed Your Mind

If you no longer want the item you ordered, please reach out to us as soon as possible. We will assess whether a return is feasible based on the current status of your order and the condition of the product. The specific return window, eligible product conditions, and any applicable fees are confirmed during the review process.

Package Lost in Transit

If your tracking shows no movement or your parcel has not arrived within the expected delivery window (7–12 business days from dispatch), contact us with your order number. We will open an investigation with the carrier and determine the appropriate next steps, which may include a replacement or a refund depending on the outcome of the investigation.

Item Arrived Damaged

If your item arrived damaged, please contact us with your order number and clear photographs showing the damage to both the product and the packaging. We will assess the issue and determine whether a replacement, repair, or refund is the most appropriate resolution.

Exchanges

If you would like to swap your item for a different size, colour, or style, contact us to discuss availability and options. Whether a direct exchange is possible depends on current stock and the status of your original order.

After Your Request Is Reviewed

Once we have received and assessed your information, we will reply with the outcome and any instructions you need to follow. Our team typically processes requests within 1–3 business days. If a refund is approved, it will be issued to the original payment method used at checkout. Your bank or payment provider may require additional time to post the credit to your account.